REFUND POLICY

Overview

This Refund Policy clearly defines the standardized return and refund rules applicable to all orders placed on our official website. It aims to protect the legitimate rights and interests of every customer while providing a transparent, fair, and straightforward shopping after-sales system. This policy applies uniformly to all domestic and international orders without regional differentiation. By placing an order on our website, you fully agree to the refund terms specified below.

Return Eligibility & Time Frame

We offer a customer-friendly extended return window for all products in our store. Customers are entitled to apply for a return within 60 calendar days upon receipt of the items. Products that do not meet personal preferences, fail to match product descriptions, or have quality defects under normal wearing conditions are eligible for return and refund services.
All returned items must remain in new, unused, and unwashed condition with intact original packaging, tags, and accessories. Products damaged by improper use, man-made destruction, long-term wear, or self-cleaning will not be accepted for return. We reserve the right to inspect all returned goods to verify compliance with return eligibility before processing refunds.

Refund Processing Timeline

Once your return request is submitted, reviewed, and approved by our customer service team, and your returned package is received, inspected, and confirmed by our warehouse, we will initiate the official refund procedure. The standard processing period for all eligible refunds is 5 to 10 working days.
All refunds will be issued to the original payment method used to complete the order. The actual arrival time of the funds may be slightly affected by the processing rules of different payment institutions, but we will strictly follow the unified 5–10 working days internal processing standard to ensure efficient refund execution.

Shipping Fee & Refund Amount Rules

All products on our official website enjoy global free shipping for all orders. No shipping fee is charged during order placement, and no shipping cost will be deducted during the refund process. For eligible full returns, customers will receive a full refund of the product purchase price.
In cases of partial returns for multi-item orders, we will refund the corresponding unit price of the returned products according to the actual order payment amount, with no hidden deductions or additional service fees. All refund calculations are settled uniformly in USD in accordance with the global unified billing standard.

Order Cancellation Rules

Customers can apply for order cancellation before the goods are shipped. Once the order is processed and shipped successfully, cancellation requests will no longer be available, and customers can only initiate return applications after receiving the package. For successfully cancelled unshipped orders, we will also complete the refund processing within the unified 5–10 working days cycle.

Rejected Refund Circumstances

We reserve the right to reject refund applications under the following circumstances: return requests exceeding the 60-day return window; returned products with wear marks, stains, damage, missing accessories or original packaging; artificially damaged goods caused by improper use or maintenance; abnormal orders and malicious return applications. For rejected refund requests, our customer service team will provide a detailed explanation of the review result.

Policy Application & Updates

This Refund Policy is universally applicable to all users and orders on our platform. We will optimize and update the policy content irregularly based on service iteration and industry standards. The latest revised version will be displayed on this page and take effect immediately after publication.

Contact Support

If you have any questions about return applications, refund progress, eligibility judgment, and policy details, please contact our professional customer service team through the Contact Us page on the official website. All official contact methods and email channels are posted on the Contact Us page, and we will resolve your after-sales problems in a timely and professional manner.