CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the standardized service rules, logistics arrangements, return and refund terms, and shopping guarantees applicable to all orders placed on our official website. We strictly implement unified global service standards for all customers, aiming to provide transparent, reliable, and customer-first shopping experiences across all regions. All policies stated below apply to both domestic and international orders without distinction, ensuring consistent service quality for every global user.

Shipping & Delivery Policy

We provide efficient and standardized global shipping services for all in-stock products. All items will be processed and shipped out within 1 to 3 working days after order confirmation and successful payment. To unify the global service standard, the estimated delivery time for all orders worldwide is 6 to 12 working days, covering all domestic and international delivery regions.
Expedited delivery options are available for customers with urgent wearing requirements. We adhere to a zero-freight policy for all products on our website, and all orders enjoy free global shipping with no additional handling fees, delivery surcharges, or hidden charges. All order transactions and settlements are unified in USD, realizing standardized and consistent global billing rules.

Return Policy

We support a flexible and customer-friendly long-term return service to fully protect consumers’ shopping rights and interests. A 60-day return window is available for all products purchased on our platform. Customers can apply for product returns within 60 days from the date of order receipt if the products do not meet personal expectations, fail to match the description, or have quality problems under normal wearing conditions.
All return applications must comply with our basic return specifications: the returned products shall be kept intact with original packaging, unused, unwashed, and free of man-made damage, stains, or wear marks. We reserve the right to inspect all returned goods to confirm compliance with return conditions before proceeding with subsequent refund procedures.

Refund Policy

Once your return application is reviewed and approved, and your returned items are received and verified by our warehouse team, we will initiate the official refund process immediately. The unified processing cycle for all refunds is 5 to 10 working days. The refund will be returned to the original payment account used for order settlement.
All refund standards comply with our unified global service rules. For eligible returns, customers will receive a full refund of the product purchase price. Since all orders enjoy free shipping, no shipping fee deduction will be applied during the refund process. We will strictly execute the refund time limit to ensure that every customer can recover funds in a timely manner.

Order & Payment Service Rules

Our website adopts a unified USD settlement system for all global orders. All product prices, order settlements, and refund amounts are denominated in US dollars, ensuring unified, clear and consistent pricing and billing standards for global customers. We support secure and official payment channels to protect users’ payment information and transaction security.
After the order is successfully paid, our team will automatically arrange inventory verification and shipment scheduling. Customers can track the order logistics status in real time through the order page on our official website throughout the whole delivery process.

Customer Consultation & Support

We provide professional and comprehensive one-stop customer support services for all users. If you have any questions about product information, order inquiries, logistics progress, return and refund processes, policy consultation, or other service-related issues, please submit your consultation requests through the Contact Us page on our official website.
All official contact methods and dedicated customer service email addresses are fully displayed on the Contact Us page. Our professional customer service team will respond to your inquiries, solve your problems, and provide thoughtful and professional after-sales support in a timely manner.

Service Commitment

We always adhere to the core service tenet of integrity, transparency and efficiency. We strictly abide by all unified service specifications, continuously optimize our service system and customer experience, and safeguard the legitimate rights and interests of every global customer. We are committed to bringing every user a safe, worry-free and pleasant shopping experience through standardized processes and thoughtful services.